What is this @Zomato I just placed an order, should I cancel it? pic.twitter.com/L6izWHajpO
— Ankita (@Miss_Takken) December 10, 2018
In the two-minute video, the delivery boy is seen eating some of the food in the containers and then resealing the packages and putting them back into the delivery bag. This video has been widely shared on social media, with some even making memes out of it. Many users are also expressing concern over the service provider.
Without further complications, Zomato responded with a blog post saying that the matter will be investigated. They called it a ‘rare and unusual case’.
The Zomato delivery boy has since been fired. The internet, meanwhile, is feeling bad for the person to lose his job only because he was hungry.
The Zomato delivery chap eating from various orders is depressing. It’s what happens when you make people who can’t afford a square meal, keep handling mountains of food. All food deliveries should offer 1-2 square meals a day for their delivery people. It’s only fair. Great CSR.
— Brown Sahiba (@Rajyasree) December 11, 2018
He has been criticized and terminated for letting down the brand zomato by committing a mistake (which is seen as big crime in our eyes).But there are lot of gentle mens representing our state and country living peacefully after commiting big crimes(not even noticed) #Zomato pic.twitter.com/fe0bVRTcfI
— Matthew paul (@pmatthewpaul) December 11, 2018
It’s really something that people are angry at Zomato for food tampering and not that they obviously underpay and overwork their delivery staff because of which they have to sit on a scooter and take bites out of food orders.
— Karthik §hankar (@kookykarthik) December 11, 2018
Zomato in their statement wrote: “We have found that the video was shot in Madurai; the person in the video is a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgement, have taken him off the platform. Additionally we will educate our delivery fleet of over 1.5 lakh partners to highlight or escalate any such deviations, while also encouraging our users, the custodians of our platform, to highlight the smallest anomalies.”
We take food tampering very seriously.
For more details: https://t.co/cHuLX1Bs4n
— Zomato India (@ZomatoIN) December 10, 2018
Zomato shared a statement and a blog post which said, “If true, this is unfortunate and not in line with our beliefs. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against this.”