In his post, he said, “Contacted restaurant and they aren’t sensitive and offering a replacement for the food! Who again wants to eat such contaminated food! Tried to contact Swiggy, no option to call them directly through the app for already delivered food and the only option is to chat but they aren’t responding either! Want to badly sue both restaurant and Swiggy too for partnering with the restaurant which doesn’t practice general hygienic method like using hand glove or not allowing any kitchen staff with injured fingers/hands in the kitchen!”
In conversation with The News Minute, Balamurugan added, “I’m expecting the restaurant to take corrective measures, Swiggy to fill gaps in their process of selecting partners, and also I would definitely like to ensure that I’ve not been infected or that I’ve contracted any infectious disease by way of eating that food. They have responded to my Facebook post and I was told that they will investigate and get back to me.”
To this, team Swiggy responded, “We understand that consumers trust Swiggy with their health and safety, and are committed to working with restaurants to ensure that only hygienic and quality food is delivered to them. We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote. While the restaurant has acknowledged a lapse at its end, based on the complaint, we have suspended this outlet pending further investigation by an external agency. Swiggy conducts stringent third-party hygiene audits across our restaurant partner network- regularly, and is invested in working with them to ensure a safe and delightful food experience for our consumers.”
Balamurugan is reportedly safe health-wise.